FAQ
Thank you very much for your interest in PlumDrama's line of personalized and custom party favors and supplies!
When can I expect my order?
All orders are processed in one business day! Business days are defined as Monday through Friday. Holidays do not count as business days. If an order is received prior to 12PM (noon) Pacific time, the day the order was received is considered the first business day of that order. Therefore, orders received Monday by noon will be shipped by Thursday. Orders received after noon on Monday will be shipped by Friday.
Everything looks great on the web, but do you provide samples?
Sure! Samples can be personalized and will be processed according to the same processing times as standard orders. Samples are subject to the same pricing as standard orders.
How are the orders shipped?
All orders are shipped via UPS ground, unless a faster UPS shipping method is required. We only commit to the processing times and not to the actual delivery times which are dictated by UPS. We will process the orders per the processing times noted above, but we cannot control the UPS delivery schedule.
Can I return items?
Due to the personalized nature of our product line, PlumDrama is not able to accept wedding favor returns for reasons we deem immaterial. Returns will be accepted, however, under the following circumstances:
Personalization data was printed incorrectly by PlumDrama. If there is ever inconsistency between the order data submitted and the end product delivered, PlumDrama will either refund the order or ship a repaired order under its own costs. Incorrect orders, however, must be sent back to PlumDrama for review.
Product quality is unusable. This includes stale mints, illegible labels, or defective tins.
If you submit the wrong information, we can re-do and re-ship the order on your behalf, but there is a 30% restocking fee on our wedding & shower favor products for this service.
PlumDrama has a 100% customer satisfaction guarantee. We work tirelessly for our customers, because we truly believe they work hard for us, and they are entitled to nothing less than superior treatment.
